 |
|
 |
| Customer Service | ||
|
You can contact
me with any questions or feedback at info@szebreeze.com I love creating special designs for any occasion. If you like an item that has already been sold, I can do my best to replicate the design so as to maintain the uniqueness of each piece. Any piece can be altered to suit your needs. For example changing the length or slightly different color combination. Please contact me so we can discuss your special creation. Keep in mind that all custom design orders are final. You will be kept in the creative loop through photos and emails before receipt of your order. Once you pick out the items you like click “Add to Cart”. When you’re ready, go to Checkout and enter your payment and shipping information. Orders are placed through our secure online shopping cart linked to Paypal, a secure method of using your credit or debit card. Your information will not be seen by us, only by the Paypal account. If you prefer to use a check or money order you must first email your order and funds must clear before shipping. All New Jersey residents must pay a 7% sales tax. All items are shipped first class with delivery confirmation via USPS in the continental United States. All items will be shipped within 4-6 business days of receipt of the order. Special and custom orders will be shipped out within 7-10 days of payment clearance. You will receive an email notification on the day of shipment. Please allow up to 10 days for delivery. Please make sure you have supplied the correct shipping address, email address, and telephone number. At this time we are handling domestic orders only. If you need a different method of shipping please notify us at info@szebreeze.com as it may incur additional cost. Unfortunately we cannot be responsible for items lost or damaged in transit. We hope you never have one, but we want you to be completely happy with your purchase. We will accept the return of the item for store credit or exchange within 14 days of receiving your shipment from Sze Breeze. Unfortunately we cannot accept return of custom orders unless defective. Please contact us at info@szebreeze.com with any questions before purchase. If you need to return an item please first notify us via email requesting a return authorization. We will need the reason for the return and how to contact you. We cannot accept returns without contact from you first. Make sure you notify us within 14 days of receipt of your item. Please carefully package and insure the item for shipping. Sze Breeze cannot accept merchandise that is damaged or broken in shipping, nor can Sze Breeze accept responsibility for uninsured items that are lost in shipping. Postage or shipping costs are non-refundable. The personal information and email address you provide Sze Breeze will be used only to process your order, reply to your questions, or send you new updates. It will never be shared with any other person or company for any reason without your permission. If you see something that has been sold that you like please email me – while I can’t promise the exact design I can make a similar piece to your liking. If you see a design you would like in a different color, or with a different gemstone send me an email and I will let you know if it can be made, how long it will take to complete, and the cost. Jewelry Care Handcrafted jewelry pieces need the same level of care as any other fine jewelry. Gemstones have different care needs depending on their hardness, but all should be kept in a clean, dust and lint free environment and laid flat. Sterling silver and gold may be kept sealed in individual bags to help prevent tarnish, or stored in anti-tarnish paper. Pearls do not like perfume, hair spray, or body oils…..please keep them clean, put them on last before you leave, and gently wipe them with a soft cloth when you take them off. Do not use jewelry cleaner on them. Chlorine, salt water, and sunscreen do not mix with any jewelry. Soap and water is the preferred method of cleaning as most gemstones are insulted when cleaned with commercial cleaners. If needed, a soft toothbrush may be used. Ultrasonic cleaners are not gemstone friendly for the most part. All jewelry likes the touch of a soft lint-free cloth.
|
||
| Copyright © 2008 by Sze Breeze Designs. All rights reserved. Web Design by MARG |